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4-Hour Same Business Day Hardware Support

Prompt service coverage during standard or extended business hours.

Increase your HP Networking product(s) availability and productivity with rapid-response onsite and remote support.

Choose 4-hour same business day hardware support when you need to:
  • Extend your HP Networking hardware warranty coverage with prompt service
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve performance and uptime
  • Increase the return on your HP Networking investment
  • Enjoy consistent service coverage across geographically dispersed sites

Service highlights

  • Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • 4-hour onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation Management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Coverage window options

  • Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm,
    Monday through Friday, excluding holidays.
  • Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm,
    Monday through Friday, excluding holidays.